The Conflict Training Company

Specialist training to resolve customer conflict since 2004

Minimise Customer Conflict

- Increase staff confidence
- Improve staff wellbeing
- Maximise customer satisfaction

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Bespoke blended learning options

In-House Training

Group training delivered at your premises

Interactive Live Virtual Workshops

Training and coaching delivered virtually

Are you or your team sometimes feeling powerless to de-escalate customer conflict as it escalates? Does it feel like you need to be ‘more assertive’ but you know that is probably going to make matters worse?

Since 2004, at the Conflict Training Company, we are driven by our enthusiasm, curiosity, and passion to answer these questions. As a specialist training provider, the insights and strategies we have developed for our Conflict Management Courses will enable your team to manage customer conflict effectively and retain valuable customers.

With our nationally accredited Conflict Management Training Courses, delivered how you want them, you and your team will learn inspiring strategies to manage conflict and aggression.

We would love to share how we can support your team through our Conflict Management Courses. For more information please get in touch.

We have run Nationally Accredited Training Courses for thousands of learners for private and public sector organisations.

The majority give us 10 out of 10 for overall course rating.

of clients rated our courses excellent

said they felt they have learnt sufficient skills to de-escalate conflict in the future

said they felt better equipped to handle their reactions in future conflict situations

Our Testimonials

Here’s what our clients have to say about us:

“This is a great working partnership and I would thoroughly recommend these guys.”
Learning and Development ManagerNando’s

“The sessions were scoped beforehand with specific relevance made to scenarios that were experienced within our business. Feedback was that this delivered exactly what they wanted”
Director of PeopleDrayton Manor Park

“I would recommend this course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject”
Learning and Development ManagerThe AA

“Due to the great feedback from the hospices, we are potentially looking to roll out not only to the hospices but also to our community nursing service, retail and fundraising teams”
Health and Safety ManagerMarie Curie Hospice

“Just wanted to say thank you to The Conflict Training Company for our conflict call handling training. Would definitely recommend this course and am looking forward to the next one”
Investigations Team LeaderThe Ombudsman Services

“I wouldn't hesitate to use The Conflict Training Company again and feel that my employees gained a great deal from the training days including how to react when coming face to face with guest complaints”
Training ManagerCoombe Abbey Hotel

“I can’t thank you enough for the delivery of the conflict resolution training. I will be very happy to pass on your details and recommend you as a really positive, direct and engaging training company”
Primary Care Development ManagerWigan Borough Clinical Commissioning Group

“Great training. Easy to follow. I would recommend this training to give your employees useful tips and the confidence to deescalate a conflict situation, or prevent one occurring”
Health and Safety ManagerPlaces for People – Central Property Services

“I would recommend the Conflict Training Company to anyone who has staff on the front line”
Service Delivery ManagerTaunton Deane Borough Council