The Conflict Training Company

We are a specialist. We are experienced. We are trusted.

Why The Conflict Training Company Ltd?

A specialist provider of conflict management training courses since 2004. Trusted by over 2000 public and private sector organisations. Accredited bespoke training programmes, delivered when, where, and how you need them.


Established in 2004 we have focused on our core speciality of providing solutions to effectively manage customer conflict and aggression. This specialism has enabled us to develop superb insights and strategies. Each of our trainers has run a minimum of 400 conflict-related courses and are experienced at managing the full range of conflict scenarios and group dynamics.

Bespoke service

We conduct a Needs Analysis review for all our group courses. From each review, we produce bespoke scenarios to use during the training. On every training day, our experienced trainers are also very adaptable to manage the different roles and needs of each team.

Blended learning

We deliver the right mix of training options for you or your team to learn the insights, skills, and confidence needed to effectively manage challenging or aggressive customers. We’ll work with you to develop the best training options to meet your training needs. We look forward to hearing how we might be able to help.

Approved Quality Centre

We are an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

We are also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

Accredited as a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D. link:

Engaging training

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm along the way.

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How we deliver our courses?

We are flexible and aim to meet the needs of your organisation through direct training delivery, UK wide, at your venue, and by using a combination of our blended learning options.

Certification and materials

Comprehensive notes are provided with all courses and a nationally recognised accredited certificate is provided for all completed courses.

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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