Participants on this course will learn how to maintain composure and stay in control of each call when managing angry and demanding customers over the telephone. They will also learn effective coping strategies to use during and after an aggressive or emotional phone call.
Those who experience conflict, anger or aggression over the phone.
We deliver the content in a blended learning format to meet the needs of each group. We also combine different courses to meet training needs and would be pleased to hear from you to discuss your requirements.