Bespoke blended learning options
In-house training
Group training delivered at your premises
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Training and coaching delivered virtually
Nationally accredited course
This course provides you with the exceptional skills and confidence needed to professionally manage challenging conversations with your team, peers and other
stakeholders you encounter in your role. The goal is to train you to become equipped to turn challenging conversations into simple straight-forward conversations, leading to more productive outcomes.
Recommended for
This course is ideal for all managers, supervisors, team leaders and other personnel who are involved in managing difficult conversations and challenging situations.
Course overview
Opening up difficult conversations and dealing with them effectively can be very challenging, time-consuming and energy-sapping. The course will teach the skills and techniques to deal effectively with problem behaviour in a direct but non-confrontational manner. The focus will be on identifying and managing specific behaviours in order to build productive relationships and boost performance.
Course benefits
After completing this course participants will be empowered to:
- Identify different personalities and behaviour patterns
- Understand how they respond to challenging situations
- Put into practise a structure to handle any difficult conversations
- Manage a range of difficult issues, including the performance and behaviour of others
- Specialist training provider
- Established 2004
- Over 100,000 participants trained
- Extensive customer base
- Expert trainers
- Bespoke blended learning solutions
Course Content
The course is tailored to the needs of participants and their role. Specific case scenarios are developed from a Needs Analysis conducted prior to the training taking place, so we can make the training as bespoke as possible.
Some of the key content includes:
Approved Quality Centre
The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.
The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.
The Conflict Training Company Ltd is a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D. link: https://www.transitionlawshield.com/conflict-training-co-1081019
Engaging training
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm along the way.
Our Testimonials
Here’s what our clients have to say about us:
Contact The Conflict Training Company
Get in touch
We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.
courses@conflict-training.co.uk
0800 3029262