Courses Delivered at Your Venue or Virtually Via Zoom or Teams
Manage Challenging Conversations
Fully Accredited Course
Tailored for your Group
Managing Conflict in Teams
This course provides exceptional skills and confidence to professionally manage challenging conversations with colleagues, team members and other stakeholders.
- Specialist training provider
- Established 2007
- Over 100,000 trained
- Expert trainers
Course Summary
Understanding different personalities
Principles for managing challenging conversations
Maintaining composure
Using words/phrases and tone
How to open challenging conversations
Keeping on track
Listening techniques
Managing under-performance
Dealing with challenging people
Giving and receiving feedback
Assertiveness strategies
Practicing bespoke scenarios
Approved Quality Centre
The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.
The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.
The Conflict Training Company Ltd is a Registered Member of the UKGDPR Check and Verify Register.
Our Testimonials
Here’s what our clients have to say about our conflict management training courses:
Engaging conflict management training
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all our conflict management training courses.