Managing Conflict within Teams Training

Also referred to as Managing Difficult People (for managers and supervisors)

Delivered at Your Venue or Virtually via Zoom or Teams

Nationally accredited course

This course provides you with the exceptional skills and confidence needed to professionally manage challenging conversations with your team, peers and other
stakeholders you encounter in your role. The goal is to train you to become equipped to turn challenging conversations into simple straight-forward conversations, leading to more productive outcomes.

Recommended for

This course is ideal for all managers, supervisors, team leaders and other personnel who are involved in managing difficult conversations and challenging situations.

Course overview

Opening up difficult conversations and dealing with them effectively can be very challenging, time-consuming and energy-sapping. The course will teach the skills and techniques to deal effectively with problem behaviour in a direct but non-confrontational manner. The focus will be on identifying and managing specific behaviours in order to build productive relationships and boost performance.

Course benefits

After completing this course participants will be empowered to:

  • Identify different personalities and behaviour patterns
  • Understand how they respond to challenging situations
  • Put into practise a structure to handle any difficult conversations
  • Manage a range of difficult issues, including the performance and behaviour of others
  • Specialist training provider
  • Established 2004
  • Over 100,000 participants trained
  • Extensive customer base
  • Expert trainers
  • Bespoke blended learning solutions

Course Content

The course is tailored to the needs of participants and their role. Specific case scenarios are developed from a Needs Analysis conducted prior to the training taking place, so we can make the training as bespoke as possible.

Some of the key content includes:

Understanding conflict

Defining difficult behaviour
Understanding challenging behaviour patterns
Managing conflict with different personality types

Responding to difficult behaviour

Understanding our natural response to managing challenging situations
Using words/phrases and body language to manage potentially challenging interactions

Dealing with difficult situations

How to maintain composure
How to structure difficult conversations
Dealing with challenging people and reactions
Using assertiveness strategies
Giving and receiving feedback
Handling negativity and disengagement

Dealing with specific situations

Disruption of the team or group
Underperformance issues
Managing persistent underperformance or challenging people
Any other issues the group wish to work on

Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

The Conflict Training Company Ltd is a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D. link:

Engaging training

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm along the way.

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The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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