Train Your Trainers Course

Delivered at Your Venue or Virtually via Zoom or Teams

Nationally accredited course

This course will provide your trainers and managers with the knowledge, skills and confidence to roll out our structured course to other staff and teams within your organisation.

Train Your Trainers Course Duration

We deliver this course in a one-day or two-day format dependent on the experience of your trainers and their training needs.

Full Use of Our Materials

Upon completing the course, we provide permission to use our copyrighted material to deliver the course within your organisation. In other words, when your trainers complete the Train the Trainer course they will be trained and ready to roll out a course to all your staff members and have all the materials needed. There are no on-going licencing costs.

We also combine different courses to meet training needs and would be pleased to hear from you to discuss your requirements.

Course Benefits

By the end of the Train the Trainer course participants will have:

  • A thorough knowledge of conflict and aggression management
  • A bespoke structured course to roll out
  • Practised the training skills needed to deliver the course
  • A full set of course materials to support their roll out to others
  • Specialist training provider
  • Established 2004
  • Over 100,000 participants trained
  • Extensive customer base
  • Expert trainers
  • Bespoke blended learning solutions

Course Content

The content will be tailored to the training needs of your group. Key content includes:

Some of the key content includes:

Understanding conflict

Defining conflict and assertive behaviour
Understanding key principles for managing conflict
Understanding the communication styles that escalate and de-escalate conflict

Managing our reactions

Understanding our natural response to conflict
Managing our body language during challenging interactions
Staying calm and managing our own responses

De-escalating conflict

The 4-step conflict de-escalation process
How to turn confrontations into conversations
Acknowledging difficulties and client emotions
Managing unpredictable situations (drugs, alcohol, mental incapacity, etc.)

Addressing abusive and aggressive behaviour

Referring a person on
Handling abusive and aggressive behaviour
Reporting and recording abusive and aggressive behaviour


The course is accredited by the Institute of Conflict Management and the UK CPD Standards Office

Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

The Conflict Training Company Ltd is a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D. link:

Engaging training

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm along the way.

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Our Testimonials

Here’s what our clients have to say about us:

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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