Conflict can be challenging as everyone has different ideas, agendas, and ways of looking at things. In addition, you may have to work within your organisation’s policies and procedures, that your client may find is not to their liking. This Conflict Management Training Online course will help you recognise the early signs of conflict and give you insights and strategies to effectively deal with it. You will feel confident to turn potential confrontations into more positive conversations.
Designed for you
This course is designed for anyone requiring new and effective ways to manage and resolve client conflict.
In this course you will learn how to:
- Recognise the factors that cause conflict to escalate
- Maintain composure and stay in control
- Improve verbal and non-verbal communication
- Manage emotions during heated conversations
- Structure and control challenging situations
- Use insights and strategies to de-escalate conflict
- Deal with client put downs, criticism and baiting
- Manage abusive behaviour
- Turn potential confrontations into straight forward conversations
This Conflict Management and Resolution Course is:
- Developed by industry experts at The Conflict Training Company who are a specialist provider of conflict courses for over 16 years
- Designed using custom made videos, exercises, and discussion topics to create an interactive learning experience
- Provided with a complete voiceover option
Accreditation and Certification
All participants successfully completing the course assessment will receive a quality assured certificate accredited by The Institute of Conflict Management and the CPD UK Standards Office. The certificate can be downloaded immediately when the assessment has been successfully completed.
An assessment is to be completed when the course material has been covered. Consisting of 15 questions where 80% need to be answered correctly to pass. The answers are marked immediately so you will know how you did. You can take the test as many times as you like.
|How to manage your response to conflict||Managing:
|Managing confrontations||How to:
|Managing aggression and abuse||Understanding:
Here’s what our clients have to say about us:
“This is a great working partnership and I would thoroughly recommend these guys.”Learning and Development ManagerNando’s
“The sessions were scoped beforehand with specific relevance made to scenarios that were experienced within our business. Feedback was that this delivered exactly what they wanted”Director of PeopleDrayton Manor Park
“I would recommend this course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject”Learning and Development ManagerThe AA
“Due to the great feedback from the hospices, we are potentially looking to roll out not only to the hospices but also to our community nursing service, retail and fundraising teams”Health and Safety ManagerMarie Curie Hospice
“Just wanted to say thank you to The Conflict Training Company for our conflict call handling training. Would definitely recommend this course and am looking forward to the next one”Investigations Team LeaderThe Ombudsman Services
“I wouldn't hesitate to use The Conflict Training Company again and feel that my employees gained a great deal from the training days including how to react when coming face to face with guest complaints”Training ManagerCoombe Abbey Hotel
“I can’t thank you enough for the delivery of the conflict resolution training. I will be very happy to pass on your details and recommend you as a really positive, direct and engaging training company”Primary Care Development ManagerWigan Borough Clinical Commissioning Group
“Great training. Easy to follow. I would recommend this training to give your employees useful tips and the confidence to deescalate a conflict situation, or prevent one occurring”Health and Safety ManagerPlaces for People – Central Property Services
“I would recommend the Conflict Training Company to anyone who has staff on the front line”Service Delivery ManagerTaunton Deane Borough Council
We have run Nationally Accredited Training Courses for thousands of learners for private and public sector organisations.
The majority give us 10 out of 10 for overall course rating.
The Conflict Training Company
We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.