Personal Safety Online Training Course

This course is designed to enable you to evaluate risks to your personal safety and manage those risks when working with angry, aggressive, or threatening clients. It will look at your legal responsibilities and those of your employer when having to manage aggressive situations. It will also help you to recognise how you might sometimes inadvertently compromise your safety as personal safety risks increase.

The course offers a comprehensive range of strategies to protect your personal safety while at work.


In this course you will learn to:

  • Understand the law in relation to managing threatening or potentially violent clients
  • Dynamically identify, assess, and manage risks
  • Implement different approaches to managing high-risk situations
  • Use your body language and positioning to stay safe
  • Understand the nature of conflict and how it can escalate
  • Use key strategies to manage angry and aggressive clients

Designed for you

This course is designed for anyone requiring new and effective ways to manage their personal safety.

  • Developed by industry experts at The Conflict Training Company who are a specialist provider of conflict courses for over 16 years
  • Designed using custom made videos, exercises, and discussion topics to create an interactive learning experience
  • Provided with a complete voiceover option

Accreditation and Certification

All participants successfully completing the course assessment will receive a national quality assured certificate. The certificate can be downloaded immediately when the assessment has been successfully completed.

The course is accredited by the Institute of Conflict Management, who set the standards in the prevention and management of aggression and conflict in the workplace. It is also accredited by the UK CPD Standards Office, who set the standards for quality-assured Continuous Professional Development.

The Conflict Training Company Ltd is a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D.

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Bulk Orders

10% discount on orders of 15 courses or more.
20% discount on orders of 40 courses or more.

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CDP Accreditation

SHIELD Accreditation


An assessment is to be completed when the course material has been covered. Consisting of 15 questions where 80% need to be answered correctly to pass. The answers are marked immediately so you will know how you did. You can take the test as many times as you like.

Course Content



The legal position when managing aggressive situations Understanding:

  • your legal responsibilities when managing aggressive situations
  • your employer’s legal responsibilities
  • the definition of violence at work
Assessing and managing risks to your personal safety Assessing:

  • the impact of risk you might face
  • risk assessment for personal safety
  • how you might compromise your safety


  • how to conduct a dynamic risk assessment
  • managing key risk factors common to attacks at work
Managing high risk situations Managing:

  • the stages of escalation
  • verbal and non-verbal clues that violence may take place
  • working with groups
  • managing space, positioning and body language to stay safe
  • strategies to control and manage high risk situations
Managing aggressive behaviour Managing:

  • the key behaviour driving conflict and aggression
  • client behaviour as situations escalate
  • the reporting of incidents to keep people safe
Course conclusion Summary:

  • strategies to manage challenging behaviour
  • strategies to assess and manage personal safety risks

Our Testimonials

Here’s what our clients have to say about us:

We have run Nationally Accredited Training Courses for thousands of learners for private and public sector organisations.

The majority give us 10 out of 10 for overall course rating.

of clients rated our courses excellent
said they felt they have learnt sufficient skills to de-escalate conflict in the future
said they felt better equipped to handle their reactions in future conflict situations

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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