Personal Safety Online Training Course

This course is designed to enable you to evaluate risks to your personal safety and manage those risks when working with angry, aggressive, or threatening clients. It will look at your legal responsibilities and those of your employer when having to manage aggressive situations. The course offers a comprehensive range of strategies to protect your personal safety while at work. This course will also equip you to understand, control and manage challenging situations and build your confidence to deal effectively with conflict.

The unique insights and strategies you will learn on this course are developed from our 17 years as a specialist provider of Personal Safety and Conflict Management training courses to over 50,000 participants.

Accredited by the institute of Conflict Management and The CPD UK Standards Office
Developed by industry experts
Custom developed videos and audio examples
Optional voiceover for all content pages
An interactive learning experience
Over 90% of participants rate our courses as excellent

Bulk Orders

For 10% discount on orders of 15 courses or more – use code Conflict10

For 20% discount on orders of 40 courses or more – use code Conflict20

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Sample the course

View the demo

Accreditation and Certification

After successfully completing the course assessment you will receive a quality assured certificate. The certificate can be downloaded immediately when the assessment has been successfully completed. The course is accredited by the Institute of Conflict Management and by the UK Continuous Professional Development Standards Office.

Conflict Management Training

Conflict Management Training

Conflict Management Training

Course Content

By completing this course, you will learn how to:

Understand the law in relation to managing threatening or potentially violent clients
Identify, assess, and manage risks
Implement different approaches to managing high-risk situations
Use your body language and positioning to stay safe
Close unproductive calls effectively
Understand the nature of conflict and how it can escalate
Use key strategies to manage angry and aggressive clients

Personal Safety Awereness Course

For individuals and teams who work with aggressive or threatening customers.



1 to 2




Your legal position when managing aggressive situations


  • your own legal responsibilities
  • your employer’s legal responsibilities
  • the definition of violence at work
Assessing and managing risks to your personal safety


  • the impact of the risks you might face
  • to assess risks to your personal safety
  • how you might compromise your safety


  • key risk factors common to attacks at work
Managing high-risk situations


  • the stages of escalation
  • verbal and non-verbal clues that violence may take place
  • how to work safely with groups
  • strategies to control and manage high-risk situations to stay safe
  • how to manage space, positioning and body language to stay safe
aggressive behaviour


  • the key behaviour driving conflict and aggression
  • to manage how we respond to anger and aggressive behaviour
  • skill to de-escalate conflict and aggression
  • how to report incidents to keep colleagues safe
Course summary
  • key strategies to assess and manage personal safety risks
  • key strategies to manage challenging behaviour

Our Testimonials

Here’s what our clients have to say about us:

We have run Nationally Accredited Training Courses for thousands of learners for private and public sector organisations.

The majority give us 10 out of 10 for overall course rating.

of clients rated our courses excellent
said they felt they have learnt sufficient skills to de-escalate conflict in the future
said they felt better equipped to handle their reactions in future conflict situations

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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