“Due to the great feedback from the hospices and my personal thoughts on the benefits from the training first delivered in Newcastle, we are potentially looking to roll out not only to the hospices but also to our community nursing service, retail and fundraising teams.”
– Health and Safety Manager,
Marie Curie Hospice
“The feedback from managers has been very positive, it has encouraged them to think very differently about how they approach potentially violent situations and how they lead the way with their teams. The trainer has educated us beautifully in our legal responsibilities whilst still focusing on maintaining a calm environment and great customer service, not an easy balance. This is a great working partnership and I would thoroughly recommend these guys.”
– Learning and Development Manager,
Nando’s UK
“Everyone was very positive about the content covered during the day and the manner in which it was delivered. The trainer was able to make the day fun whilst keeping everyone focused on the task in hand. A great team building day and I wouldn’t hesitate to recommend this training to others”.
-Business Manager,
Thomas Keble School
“We have now run 2 training days with The Conflict Training Company. We have some very experienced Enforcement Officers who expect a lot from any trainer in this subject area and they were very engaged and involved with the training delivered. I would certainly recommend the Conflict Training Company to any other organisation involved in enforcement activities”.
-Director of Operations,
Whyte & Company Enforcement
“I initially booked two training days which were a great success. I arranged for some further sessions for my Contact Centre teams. I would recommend the Conflict Training Company to anyone who has staff on the front line.”
-Service Delivery Manager,
Taunton Deane Borough Council
“Great training. Easy to follow, and with it being interactive it kept it interesting and helped to prevent losing focus. I would recommend this training to give your employees useful tips and the confidence to deescalate a conflict situation, or prevent one occurring.”
-Health and Safety Manager,
Places for People – Central Property Services
“I can’t thank you enough for the delivery of the conflict resolution training. Your input has been invaluable in assisting the organisation to meet its requirements. This will ensure we are addressing our duty of care in ensuring their safety and empowering them to deal with conflict. I will be very happy to pass on your details and recommend you as a really positive, direct and engaging training company.”
-Primary Care Development Manager,
Wigan Borough Clinical Commissioning Group
“I wouldn’t hesitate to use The Conflict Training Company again and feel that my employees gained a great deal from the training days including how to react when coming face to face with guest complaints”.
– Training Manager,
Coombe Abbey Hotel
“Just wanted to say thank you to The Conflict Training Company for our conflict call handling training, it has come in extremely useful over the past few weeks and has helped us to deal with and manage some very challenging callers. Would definitely recommend this course and am looking forward to the next one”.
– Investigations Team Leader,
The Ombudsman Services
“I am writing today to recommend the Conflict Training Company to any company interested in the welfare and safety of their employees when dealing with moments of conflict on the road.
I cannot recommend the trainer enough. His style of teaching and knowledge on the subject was impeccable and he is extremely personable when interacting with the attendees on the course”.
– Operations Manager,
HW Martin (Traffic Management) Limited
“The sessions were scoped beforehand with specific relevance made to scenarios that were experienced within our business. Feedback was that this delivered exactly what they wanted, gave our teams tips and guidance on how to handle situations and they are already putting to good use the learning points they took away from the sessions”.
– Director of People,
Drayton Manor Park
We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.
courses@conflict-training.co.uk
0800 3029262
