Local Government Testimonials

Here are some of our customers who appreciate our years of experience and enjoy our courses:


"We all enjoyed the course and found it useful to have a better understanding of how we react to aggressive / conflict situations and how we can change these reactions to result in better outcomes. I thought the course had good content, was well paced and delivered. In the future when we have recruited new staff and staff who could not make it on the day, I would consider having the course again as I feel it delivers key skills for both life and work environments"

Principal Admin. Supervisor London Borough of Camden

“Staff enjoyed the trainer’s teachings, techniques and anecdotes and more importantly the learning stuck. Staff confidence greatly increased and the handling of conflicts in First Point greatly improved. Considering what was achieved it was excellent value for money in my opinion”. I would not hesitate to employ The Conflict Training Company again."

Customer Services Manager First PointSheffield City Council

“The Conflict Training Company are a pleasure to work with from the initial enquiry right the way through to the delivery of the training. We were able to have the sessions tailored to meet our needs held in our workplace exactly when we wanted it. We were sent a Training Needs Analysis Form after booking, where we could add in real life scenarios which were then used as part of the training making it so relevant to our organisation. The trainer was fantastic and provides the training in an engaging and interactive way using his friendly and open manner. We most definitely will be using The Conflict Training Company again.”

Training & Development OfficerMid Devon District Council

“The trainer has the magic touch when it comes to helping colleagues to develop the skills and confidence to have those all-important challenging conversations successfully. I have experienced colleagues recommend this course to others and – there can be no better recommendation than that!”

Occupational Development ManagerCrawley Borough Council

“The trainer was great to work with and was able to deliver sessions that took into account the wide range of duties our employees undertake. The sessions were well received, providing employees with a better understanding of how to manage and avoid personal safety risks & how to de-escalate conflict. Not only was the course content engaging and interesting, delegates were also supplied with a course workbook which they were able to keep for future reference”

HR & Payroll OfficerTamworth Borough Council

“The Conflict Training Company were able to respond to our need for training in a very short timeline. Staff found the course informative and beneficial in dealing with the different types of calls that they face on a day to day basis. I would have no hesitation in recommending the Conflict Training Company as an effective and efficient training organisation that is able to customise to your needs”

Welfare Reform Implementation ManagerSouth Gloucestershire Council

“Our conflict management training was very well received by our Country Parks team because they had taken the trouble to understand our issues and provide us with a very relevant, tailor made training day. We would definitely use the company again”

Parks ManagerEssex County Council

“The Conflict Training Company support our front-line staff in Adult Social Care. The Conflict Training company worked with me to understand the delegates environment and did "discovery" phone calls with identified staff so the programme was tailored to their needs. The result was, I had more than one attendee telling me it was the best training of that type that they had ever attended. Also, the follow up hints-and-tips are invaluable. I have used more than one of them myself. Lastly the Conflict Training Company were willing to listen to ideas and incorporate them into the training. Happy to work with them again”

Senior Training and Development OfficerThurrock Council

“We have spent some time looking for a course that could help our waste management operational staff deal with the day to day conflicts that arise, as well as some of the rarer and more significant confrontations. The course that The Conflict Training Company have run for us has proven very beneficial to the staff and has been well received by both frontline staff and supervisors”.

Head of Waste ManagementPreston City Council

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262


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