NHS & Emergency Testimonials

Here are some of our customers who appreciate our years of experience and enjoy our courses:


“The course was interactive, comprehensive and the trainer had a dynamic approach which kept the momentum going. Ideal for those who would like to boost their confidence whilst dealing with challenging customers”

Medical Affairs ManagerActavis Pharmaceuticals

“We have managed to be really successfully using your 5-stage process with the department we were having issues with. We got to learn a little more about where their problems were and came to a compromise on the deadlines we were asking for. Thanks again for a great training course”

Training and Development ManagerUnither Pharmaceuticals

"The trainer was immensely knowledgeable and well organised. He gave relevant examples from his experiences which really helped overall understanding. He kept the training groups engaged where each member shared their experiences and issues they have faced. He gave practical day-to-day solutions for managing personal safety risks at work. I particularly liked the workbook that covers the course notes. This is an excellent reference tool. I have received lots of positive feedback from staff following the training course. Many thanks”

Community Safety ManagerHumberside Fire and Rescue Service

“I used the tools learnt in a disciplinary at the end of last week and they worked like a dream. It took all the stress out of the situation even when I had to deliver a difficult outcome”

Director of Quality and Clinical GovernanceFairlie Healthcare

“Firstly, just to say a big thank you to the trainer and your company for providing an excellent and beneficial training session at our ‘Away Day’. The feedback from the staff who were present was globally very positive, with a number commenting as to how personally useful they felt the session to be”

Business ManagerHealth Education England

“Thank you for the course. Many expressed their thanks and have utilised what they picked up on the course with handling calls since. Several have said they deal with calls more calmly and don’t get flustered. Additionally, confidence has massively improved across the board”

Customer Response Team ManagerPolice and Crime Commissioner for Hertfordshire

“I have been meaning to write and thank you for the days training you delivered. Everyone I spoke to got something from the day and the feedback was really positive”

Training and Development ManagerChoice Care and Support

“From the initial booking process to the actual course delivery, the company have been fantastic. The trainer was excellent and the feedback I have received from our delegates has been excellent. Furthermore, the course is tailor made and bespoke to the delegates attending which further adds value to the course content and output. Our delegates have come away from the training with additional skills, confidence and it has provided them with the tools to deal with difficult situations. I would highly recommend this company for your conflict management training needs”

Academy ManagerHampshire Fire and Rescue Service

“The course covered our expectations and more. It was an eye opener. We are still using the skills we got in our day to day practice. Everyone I spoke to that attended your training course expressed their satisfaction”

Training & Development ManagerBarlborough NHS Treatment Centres

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262


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