Pubs, Hotels & Retail Testimonials

Here are some of our customers who appreciate our years of experience and enjoy our courses:


“The Conflict Training Company ran two sessions recently. Everyone attending found the course a very helpful experience. Being both a Theatre and a Visitor Attraction makes the Globe an unusual venue and some of the issues our staff have had to deal with are out of the ordinary. The trainer was able to bring a longer view and a sense of perspective which the delegates said they found very empowering and reassuring”

Human Resources OfficerShakespeare’s Globe London

“Great training and can see the results already in how the stock, spa and management team communicate with each other and the customers”

Store ManagerLush Retail Edinburgh

“Thank you for having delivered the Conflict Management Training Courses for our employees. I have received very positive feedback from them, and they really enjoyed the course, so thank you very much”

HR & Training ManagerSYHA Hostelling Scotland

“The session was scoped beforehand with specific relevance made to scenarios that were experienced within our business. Delivered by the trainer who engaged the group well from the start, made the session very interactive and relevant to the group. Feedback was that this delivered exactly what they wanted, gave them tips and guidance on how to handle situations and the team are already putting to good use the learning points they took away from the sessions”

Director of PeopleDrayton Manor Park

“A big thanks for the training last week - I have had some terrific feedback and will certainly book again”

General ManagerHoliday Inn Express Birmingham City Centre

“Ever since my first contact, the Conflict Training Company have proved extremely helpful, flexible and efficient in providing courses for our Restaurant Managers across the country. The feedback from managers has been very positive, it has encouraged them to think very differently about how they approach potentially violent situations and how they lead the way with their teams. The trainer has educated us beautifully in our legal responsibilities whilst still focusing on maintaining a calm environment and great customer service, not an easy balance. This is a great working partnership and I would thoroughly recommend these guys”

Learning and Development ManagerNando’s

“A quick follow up to thank you for setting up this training course. It was very well received and some great learnings for people to take away and work on”

HR & Operations ManagerAs Nature Intended

“The Conflict Training was great. My management team felt they had picked up a lot of ideas on how they manage conflict with customers and challenging staff. They also commented that they picked up skills they could use outside of work too. It was a great session that we really enjoyed and found really helpful. Thank you for all your help”

Health and Safety RepresentativeLush Cosmetics

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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