Train Your Trainers Course

Delivered at Your Venue or Virtually via Zoom or Teams

Nationally accredited course

This course will provide your trainers and managers with the knowledge, skills and confidence to roll out our structured course to other staff and teams within your organisation.

Train Your Trainers Course Duration

We deliver this course in a one-day or two-day format dependent on the experience of your trainers and their training needs.

Full Use of Our Materials

Upon completing the course, we provide permission to use our copyrighted material to deliver the course within your organisation. In other words, when your trainers complete the Train the Trainer course they will be trained and ready to roll out a course to all your staff members and have all the materials needed. There are no on-going licencing costs.

We also combine different courses to meet training needs and would be pleased to hear from you to discuss your requirements.

Course Benefits

By the end of the Train the Trainer course participants will have:

A thorough knowledge of conflict and aggression management
A bespoke structured course to roll out
Practised the training skills needed to deliver the course
A full set of course materials to support their roll out to others

Specialist training provider
Established 2004
Over 100,000 participants trained
Extensive customer base
Expert trainers
Bespoke blended learning solutions

Course Content

The content will be tailored to the training needs of your group. Key content includes:

Some of the key content includes:

Understanding conflict

Defining conflict and assertive behaviour
Understanding key principles for managing conflict
Understanding the communication styles that escalate and de-escalate conflict

Managing our reactions

Understanding our natural response to conflict
Managing our body language during challenging interactions
Staying calm and managing our own responses

De-escalating conflict

The 4-step conflict de-escalation process
How to turn confrontations into conversations
Acknowledging difficulties and client emotions
Managing unpredictable situations (drugs, alcohol, mental incapacity, etc.)

Addressing abusive and aggressive behaviour

Referring a person on
Handling abusive and aggressive behaviour
Reporting and recording abusive and aggressive behaviour

Certification

The course is accredited by the Institute of Conflict Management and the UK CPD Standards Office

Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

The Conflict Training Company Ltd is a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D. link: https://www.transitionlawshield.com/conflict-training-co-1081019

Engaging training

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm along the way.

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Our Testimonials

Here’s what our clients have to say about us:

“This is a great working partnership and I would thoroughly recommend these guys.”
Learning and Development ManagerNando’s

“The sessions were scoped beforehand with specific relevance made to scenarios that were experienced within our business. Feedback was that this delivered exactly what they wanted”
Director of PeopleDrayton Manor Park

“I would recommend this course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject”
Learning and Development ManagerThe AA

“Due to the great feedback from the hospices, we are potentially looking to roll out not only to the hospices but also to our community nursing service, retail and fundraising teams”
Health and Safety ManagerMarie Curie Hospice

“Just wanted to say thank you to The Conflict Training Company for our conflict call handling training. Would definitely recommend this course and am looking forward to the next one”
Investigations Team LeaderThe Ombudsman Services

“I wouldn't hesitate to use The Conflict Training Company again and feel that my employees gained a great deal from the training days including how to react when coming face to face with guest complaints”
Training ManagerCoombe Abbey Hotel

“I can’t thank you enough for the delivery of the conflict resolution training. I will be very happy to pass on your details and recommend you as a really positive, direct and engaging training company”
Primary Care Development ManagerWigan Borough Clinical Commissioning Group

“Great training. Easy to follow. I would recommend this training to give your employees useful tips and the confidence to deescalate a conflict situation, or prevent one occurring”
Health and Safety ManagerPlaces for People – Central Property Services

“I would recommend the Conflict Training Company to anyone who has staff on the front line”
Service Delivery ManagerTaunton Deane Borough Council

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

courses@conflict-training.co.uk