The Conflict Training Company

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Bespoke blended learning options

In-House Training

Group training delivered at your premises

E-Learning Courses

Self-paced courses

Interactive Live Virtual Workshops

Training and coaching delivered virtually

Are you or your team sometimes feeling powerless to de-escalate customer conflict as it escalates? Does it feel like you need to be ‘more assertive’ but you know that is probably going to make matters worse?

Since 2004, at the Conflict Training Company, we are driven by our enthusiasm, curiosity, and passion to answer these questions.  As a specialist training provider, the insights and strategies we have developed for our Conflict Management Courses will enable your team to manage customer conflict effectively and retain valuable customers.

With our nationally accredited Conflict Management Training Courses, delivered how you want them, you and your team will learn inspiring strategies to manage conflict and aggression.

We would love to share how we can support your team through our Conflict Management Courses. For more information please get in touch.

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We have run Nationally Accredited Training Courses for thousands of learners for private and public sector organisations.

The majority give us 10 out of 10 for overall course rating.

of clients rated our courses excellent
said they felt they have learnt sufficient skills to de-escalate conflict in the future
said they felt better equipped to handle their reactions in future conflict situations

Our Testimonials

Here’s what our clients have to say about us:

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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