Managing Conflict in the Workplace Training Delivered at Your Venue or Virtually Via Teams
Managing Conflict in the Workplace Course Overview
Train your staff to professionally manage workplace conflict and challenging conversations with colleagues, team members and other stakeholders. Take the tension, stress and conflict from challenging conversations and build productive outcomes.
This Accredited and bespoke course will build your group’s confidence and resilience to manage any challenging conversation within their workplace and make an exceptional personal development experience.
Over 17 years as a specialist conflict management training provider delivering interactive courses led by expert trainers at your venue or virtually.
Who is this course for?
Perfect for any supervisors or managers who have to manage other people or for those that need to have challenging conversations at work with team members, colleagues or other stakeholders as part of their role.
For both public and private sector staff, who may need to manage under-performance issues from others, challenging behaviour or poor attitudes.
Covering the UK, we provide conflict training to a wide range of sectors, including:
- Commercial organisations
- Housing
- GP Surgeries
- Local Government
- Charities
- Education
- Hospitality
- Visitor Attractions
- Transport
- Theatres
- Construction
Nationally Accredited Training
The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM) and the UK CPD Standards Office. An approved
member of the UKGDPR verification register.
What is included in this Managing Conflict in the Workplace Course?
Learn how to
- Maintain composure during challenging conversations
- How to open and manage challenging conversations and obtain the best results possible
- Understand how to manage different personalities
- Use words, phrases and tone to manage negative reactions
- Avoid common pitfalls that leads to conflict escalation
- Give and receive feedback
- Deal with under-performance, challenging behaviour and negative attitudes
- Manage persistently difficult behaviour from others
Hands on experience
Interactive course delivery, so your staff have experience of utilising the techniques learnt in real world scenarios, relevant to them.
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all of our conflict management training courses.
All delegates walk away with
- Accredited Course Certificate
- Comprehensive workbook with detailed notes
- Confidence to manage customer conflict effectively
Course Location and delivery options
- Onsite at your premises or a venue of your choice across the UK or Virtually.
- Flexible delivery timeframes to suit the needs of your organising.
Training Commissioners give us the following feedback 2 weeks after our training has taken place.
%
Commissioners rate our courses out of 100%.
%
Satisfied with our communication and organisation of the course.
%
Would recommend The Conflict Training Company.
Our Testimonials
Here’s what our clients have to say about our conflict management training courses:
Engaging conflict management training
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all our conflict management training courses.