- Fully Accredited Courses
- Certificate On Completion
- Bulk Discounts Available
Conflict Management and Resolution Course
A comprehensive online course designed to equip you with the insights and skills needed to manage customer conflict. You will explore the dynamics of conflict, identify its root causes, and practice proven strategies for de-escalation and resolution. Developed by The Conflict Training Company, with over 18 years of specialised experience in helping staff manage challenging customer conversations.
£25+VAT
Managing Challenging Customer Phone Calls Course
This online course will equip you with practical skills to confidently manage challenging phone calls while maintaining professionalism and empathy. Through exercises, demonstration videos, and proven communication strategies, you will learn how to de-escalate tense situations, handle complaints effectively, and maintain composure under pressure. By the end of this course, you will be prepared to navigate even the most difficult calls and will have greater confidence and resilience to handle challenging calls in the future.
£25+VAT
Personal Safety
Awareness Online Course
This course is designed to empower you to evaluate risks to your personal safety and manage those risks when working with angry, aggressive, or threatening people and situations. You will learn key strategies to enhance your control over aggressive situations, build your situational awareness, and respond effectively to de-escalate aggressive interactions. This fully accredited course can be taken online anytime at your convenience.
£25+VAT
Fully Accredited and Certificated Courses
The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM). An approved
member of the UKGDPR verification register.
Bulk Orders
For 10% discount on orders of 15 courses or more – use code Conflict10
For 20% discount on orders of 40 courses or more – use code Conflict20
We have run E-learning Conflict Courses for thousands of learner for private and public sector organisations.
The majority give us 10 out of 10 for overall course rating.
92
of clients rated our courses excellent
91
said they felt they have learnt sufficient skills to de-escalate conflict in the future
90
said they felt better equipped to handle their reactions in future conflict situations
Specialist E-learning Conflict Courses
This Online Conflict Management Training Course from The Conflict Training Company is based on our work from over 16 years as a training specialist in supporting individuals and organisations to manage conflict. Supported by custom made videos and audio clips this Online Course is designed to enhance your learning throughout.
The insights and strategies you will learn have supported thousands of employees in many of the major public and private sector organisations throughout the UK and Ireland.
Although the key benefits of this conflict management training course will assist you to manage client conflict the skills learnt on this E-learning Conflict Management Course can be applied to any conflict situation you are likely to face.
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Online Learning Accreditation
You can learn at your own pace and can access the Online Course 24 hours a day. Passing our Online Course assessment means instant access to your accredited certificate. A fast track route to qualification.
If you are buying for your teams, we provide monthly reports on how everyone is progressing so you can track your spend and qualification rates.
Each E-learning Conflict Management Course is accredited by the Institute of Conflict Management, who set the standards for the management of conflict and safety in the workplace. It is also accredited by the CPD UK Standards Office, who promote excellence in Continued Professional Development.