2 Day Conflict Management Train the Trainer Course
Transform your organisation’s approach to managing conflict with our powerful two-day Train the Trainer programme. Equip your trainers with the expertise and confidence to deliver high-impact courses on:
• Conflict Management (face-to-face)
• Managing Conflict over the Phone
• Personal Safety Awareness
• Managing Conflict in the Workplace
With over 18 years as a specialist conflict management training provider, we deliver expert coaching, custom-filmed videos, hands-on exercises, and professional training materials. Your trainers will build real-world skills to de-escalate conflict, manage difficult conversations, and protect personal safety.
Our programme ensures your trainers are fully prepared to train others and create a safer, more resilient workplace across every level of your organisation.
Nationally Accredited Training
The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM) and the UK CPD Standards Office. An approved
member of the UKGDPR verification register.
Train the Trainer – 4 Course Package
Courses Covered
Our suite of courses is included in the 2-day programme. Your trainers will be equipped to deliver these courses within your organisation.
- Conflict Management (de-escalating face-to-face conflict)
- Managing Challenging Phone Calls
- Personal Safety Awareness (for those facing aggression and potential violence)
- Managing Conflict in the Workplace (for supervisors and managers leading their teams)
Course Outcomes
By the end of the programme, participants will have:
-
- A thorough knowledge of conflict and aggression management
- Four clear course structures to roll out
- Practised the training skills needed to deliver each course
- A full set of course materials to support their delivery
Core Content Across The 4 Courses
- Defining conflict and assertive behaviour
- Triggers to difficult and angry behaviour
- Understanding the conflict escalation scale
- Principles for effective conflict management
- Understanding the communication styles that escalate and de-escalate conflict
Specific Content: Course 1 – Conflict Management & Resolution
- De-escalation insights and skills
- Staying calm and managing our own responses
- Managing abusive comments and behaviour
- Managing our body language during conflict
Specific Content: Course 2 – Managing Conflict on the Phone
- Structuring and controlling challenging calls
- Managing our tone and conversation speed
- Acknowledging difficulties and customer emotions
- Closing calls that have become unproductive
Specific Content: Course 3 – Personal Safety Awareness
- The legal aspects of managing aggressive individuals
- Recognising the signs of aggression and risk
- Managing high-risk situations
- Conducting dynamic risk assessments
- Managing lone worker situations
- Reporting and recording abusive and aggressive behaviour
Specific Content: Course 4 – Managing Conflict in the Workplace
- Why we tend to avoid challenging conversations
- How to open and manage challenging conversations
- Managing behaviour that can occur during conversations
- How to deal with persistent underperformance issues
- Managing challenging personalities
What Your Trainers Will Experience
This course includes custom-filmed videos to support learning, a wide range of practical exercises, comprehensive workbooks, engaging slides, and plenty of interactive activities. Designed to bring learning to life, it ensures participants stay involved and build real-world skills throughout. Every element of the course is developed to support your trainers to confidently delivery each course within your organisation.
Why Book a Conflict Resolution Train the Trainer Course for Your Employees?
For organisations seeking a sustainable, cost-effective approach to conflict management, a Train the Trainer course is a strategic investment. Rather than relying solely on external trainers, this model empowers your internal team to deliver conflict management training across your business-whenever and wherever it’s needed. You can read more about why you should book a train the trainer course – here.
Key Benefits of Train the Trainer Conflict Management Courses
Build Internal Capability and Flexibility
Training your own staff to deliver conflict management courses gives you the flexibility to schedule sessions around your operational needs. This is especially valuable for organisations with high staff turnover, large customer-facing teams, or multiple locations, where frequent induction and refresher training are essential.
Cost-Effective and Scalable
By developing in-house expertise, you reduce ongoing training costs and avoid the logistical challenges of repeatedly bringing in external providers. Your trainers can deliver sessions as often as required, ensuring all new and existing staff are up to date with best practice.
Tailored to Your Organisation’s Culture
Internal trainers understand your business, values, and the specific challenges your teams face. This ensures training is always relevant, practical, and aligned with your organisational culture, leading to greater engagement and impact.
Rapid Response to Change
The ability to quickly upskill staff in response to new challenges or incidents can be crucial. In-house trainers can deliver targeted sessions at short notice, supporting business continuity and compliance.
Consistency and Quality Assurance
Our Train the Trainer conflict resolution courses ensure your internal trainers deliver high-quality, standardised content, maintaining consistency across departments and locations.
Empowerment and Staff Development
Investing in your people as trainers boosts their confidence, enhances their professional skills, and contributes to a culture of learning and development. This can improve staff retention and morale, particularly in sectors where turnover is high.
Is Train the Trainer Right for Your Organisation?
A Train the Trainer approach to your company’s conflict management training is ideal for:
- Organisations with high staff turnover who need to onboard and upskill new employees regularly.
- Companies with established learning and development teams seeking to expand their in-house training portfolio.
- Businesses aiming to embed conflict management skills as part of their core culture and values.
Empower your organisation to manage conflict confidently and consistently. Our Conflict Management Train the Trainer Course provides your team with the skills, and resources to deliver effective conflict management training in house.
Ready to future-proof your conflict training strategy?
Contact us today to discuss how our Train the Trainer programme can benefit your business and ensure your teams are always prepared to handle conflict professionally.
Training Commissioners give us the following feedback 2 weeks after our training has taken place.
%
Commissioners rate our courses out of 100%.
%
Satisfied with our communication and organisation of the course.
%
Would recommend The Conflict Training Company.
Our Testimonials
Here’s what our clients have to say about our conflict management training courses:
Engaging conflict management training
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all our conflict management training courses. Got a question about the course? Get in touch via our contact page