Interactive Live Virtual Workshops

Instructor led training with your team

Live Interactive Virtual Workshops for:

  • Conflict Management and Resolution
  • Managing Challenging Phone Calls
  • Personal Safety

Bespoke strategies

Organising everyone in your team together in one place at the same time for training can be challenging. With that in mind we have developed Instructor led Virtual Workshops focused on your team being able to quickly learn and implement 10 effective strategies, custom-developed for your organisation. These top 10 strategies are focused on empowering your team to de-fuse client conflict quickly and to resolve the issues.

Session Sampling

Get an idea of the session we offer.

What are the benefits?

Bespoke strategies for your organisation based on a Needs Assessment we ask you to complete in advance of the training

Flexible duration depending on your team’s training needs

Comprehensive supporting courseware for all delegates to keep

Quality assured certificate of completion for each delegate

Fully accredited by the Institute of Conflict Management and the UK CPD Standards office

How we’ve empowered participants

“This is a great working partnership and I would thoroughly recommend these guys.”

Learning and Development ManagerNando’s

“The sessions were scoped beforehand with specific relevance made to scenarios that were experienced within our business. Feedback was that this delivered exactly what they wanted”

Director of PeopleDrayton Manor Park

“I would recommend this course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject”

Learning and Development ManagerThe AA

“Due to the great feedback from the hospices, we are potentially looking to roll out not only to the hospices but also to our community nursing service, retail and fundraising teams”

Health and Safety ManagerMarie Curie Hospice

“Just wanted to say thank you to The Conflict Training Company for our conflict call handling training. Would definitely recommend this course and am looking forward to the next one”

Investigations Team LeaderThe Ombudsman Services

“I wouldn't hesitate to use The Conflict Training Company again and feel that my employees gained a great deal from the training days including how to react when coming face to face with guest complaints”

Training ManagerCoombe Abbey Hotel

“I can’t thank you enough for the delivery of the conflict resolution training. I will be very happy to pass on your details and recommend you as a really positive, direct and engaging training company”

Primary Care Development ManagerWigan Borough Clinical Commissioning Group

“Great training. Easy to follow. I would recommend this training to give your employees useful tips and the confidence to deescalate a conflict situation, or prevent one occurring”

Health and Safety ManagerPlaces for People – Central Property Services

“I would recommend the Conflict Training Company to anyone who has staff on the front line”

Service Delivery ManagerTaunton Deane Borough Council
Read many more testimonials

Engaging training

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm along the way.

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Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

The Conflict Training Company Ltd is a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D. link: https://www.transitionlawshield.com/conflict-training-co-1081019

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

courses@conflict-training.co.uk
0800 3029262

Contact Us