This Conflict Management and Resolution course provides exceptional skills and confidence needed to professionally manage angry or emotional customers. The goal is to equip all participants to turn potential confrontations into simple conversations.
We deliver this course as a full days training at your premises and/or in a range of blended learning formats to meet your need.
- Face to face delivery
- eLearning courses
- Interactive live Zoom workshops
- Recorded and bespoke webinars
We also combine different courses to meet training needs and would be pleased to hear from you to discuss your requirements.
Those who experience conflict or customer anger face to face.