Personal Safety Training

(Also referred to as Managing Violence and Aggression training)

Delivered at Your Venue or Virtually via Zoom or Teams

Nationally accredited training

This Personal Safety course is focused on how to stay safe by assessing and managing the risks associated with working with potentially dangerous or aggressive clients.

Ideal for

Those who engage with client groups who may be threatening, aggressive, or under the influence of drugs or alcohol.

Course duration

We deliver the content in a blended learning format to meet the needs of each group. We also combine different courses to meet training needs and would be pleased to hear from you to discuss your requirements.

Course benefits

After completing this course participants will be empowered to:

  • Understand the law in relation to managing potentially violent people
  • Dynamically identify, assess and manage risks
  • Implement different approaches to managing high-risk situations
  • Understand the nature of conflict and how it can escalate
  • Use strategies to manage angry and aggressive customers
  • Specialist training provider
  • Established 2004
  • Over 100,000 participants trained
  • Extensive customer base
  • Expert trainers
  • Bespoke blended learning solutions

Course Content

The course is tailored to the needs of participants and their role. Specific case scenarios are developed from a Needs Analysis conducted prior to the training taking place, so we can make the training as bespoke as possible.

Some of the key content includes:

Personal safety – the law

The legal position – in potentially dangerous situations what are our legal responsibilities?
Employee and employer responsibilities
Understanding reasonable force

Managing confrontation

Staying calm and in control
De-escalating conflict
Managing unpredictability (drugs, alcohol, location, dogs, etc.)

Assessing safety risks

Identifying key risk factors
Assessing risks prior to a visit
Dynamic risk assessment during a customer interaction
How to avoid compromising our safety

Abusive behaviour

Definition of abusive behaviour
When to get support
A 3-step approach to addressing abusive behaviour

High-risk situations

Stages of conflict escalation
Creating a safe zone
Using non-aggressive verbal and non-verbal communication
Exiting a situation safely

Reporting incidents

Reporting of aggressive incidents
What to include when reporting
Procedure for recording and reporting incidents

Approved Quality Centre

The Conflict Training Company is an Approved Quality Centre accredited by the Institute of Conflict Management (ICM) and operates to the ICM’s Code of Practice. The ICM is dedicated to ‘setting standards in the prevention and management of aggression and conflict’.

The Conflict Training Company Ltd is also an Approved Centre accredited by the CPD Standards Office. Your staff will earn the Continuous Professional Development points relevant to each of our courses.

The Conflict Training Company Ltd is a compliant business under GDPR & UK Data Protection Law. Click the S.H.I.E.L.D to verify our status. S.H.I.E.L.D. link:

Engaging training

Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm along the way.

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Our Testimonials

Here’s what our clients have to say about us:

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

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