Personal Safety Awareness Training Delivered at Your Venue or Virtually Via Teams
Personal Safety Training Course Overview
Train your staff to protect their personal safety and de-escalate challenging, angry or aggressive clients.
Accredited and bespoke Personal Safety courses to build your group’s confidence and resilience to manage aggressive customers and situations.
Over 17 years providing interactive conflict training courses run by our expert trainers at your venue or virtually.
Who is this course for?
Perfect for all front-line staff who may have to deal with conflict and aggressive situations as part of their role. For both public and private sector staff, who may be at risk from aggressive clients or from lone working situations.
Covering the UK, we provide Personal Safety Awareness training to a wide range of sectors, including:
- Commercial organisations
- Housing
- GP Surgeries
- Local Government
- Charities
- Education
- Hospitality
- Visitor Attractions
- Theatres
- Construction
- Enforcement
- Transport
Nationally Accredited Training
The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM) and the UK CPD Standards Office. An approved
member of the UKGDPR verification register.
What is included in this Personal Safety Awareness Course?
Learn how to
- Manage the legal do’s and don’ts when dealing with aggressive people
- Dynamically risk assess situations to stay safe
- Manage key risk factors
- Recognise cues that indicate violence may occur.
- Read body language and use it to de-escalate conflict
- Manage the stages of conflict escalation
- Manage space and positioning to stay safe
- Deal with threatening and aggressive behaviour
- Handle interactions with intoxicated or vulnerable people
- De-escalate confrontational situations to generate positive outcomes
- Manage lone working situations to stay safe.
Hands on experience
Interactive course delivery so your staff have experience of utilising the techniques learnt in real world scenarios, relevant to them.
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all of our conflict management training courses.
All delegates walk away with
- Accredited Course Certificate
- Comprehensive workbook with detailed notes
- Confidence to manage customer conflict effectively
Course Location and delivery options
- Onsite at your premises or a venue of your choice across the UK or Virtually.
- Flexible delivery timeframes to suit the needs of your organising.
Looking for an E-Learning Version of this Course?
Training Commissioners give us the following feedback 2 weeks after our training has taken place.
%
Commissioners rate our courses out of 100%.
%
Satisfied with our communication and organisation of the course.
%
Would recommend The Conflict Training Company.
Our Testimonials
Here’s what our clients have to say about our conflict management training courses:
Engaging conflict management training
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all of our conflict management training courses.