Common Conflict Management Training FAQs

We have been a specialist conflict management training provider for 18 years. That specialism equips us to provide very engaging and insightful courses to boost the confidence and resilience of attendees to handle customer conflict effectively. We collect examples of conflict via a needs analysis to make the courses as bespoke and practical as possible for your team.

All attendees receive an accredited certificate on completion of each course.

Common topics include:

• Understanding Conflict
• Conflict Management Models
• Effective Communication
• Conflict Resolution Strategies
• De-escalation Techniques
• Negotiation Skills
• Managing Abusive Comments and Behaviour

The group usually comprise between 2 and 15 people for full-day or half-day courses. We can have more attendees on shorter, bite-sized courses.

Conflict training can be delivered through various methods, including:

1. In-person workshops
2. Online courses and eLearning

We ask each client to provide the venue. We travel to you!

Contact us by phone, email, or by completing our form.

We like to keep matters simple. Any quote you receive from us will quote a clear fee. There are no hidden extras whatsoever.

The cost varies depending on the nature of your requirements, the format of the training, and the duration. Please contact us for a formal quote.

We have run Conflict Management Training courses since 2007, so our insights and strategies have been extensively developed and practised.

Conflict training is designed to equip individuals with the skills and strategies to manage and resolve customer conflicts effectively. It covers various aspects such as communication, negotiation, and de-escalation techniques.

All courses we run are tailored to the needs of your attendees. When you book with us, we send you a Training Needs Analysis form. It is simple to complete, and it enables us to tailor the course content and to produce specific case scenarios relevant to your attendees that they can use in the course.

All our courses are accredited by two National Awarding bodies – The Institute of Conflict Management and the UK CPD Standards Office.

We are flexible and aim to meet the needs of your organisation. Our courses are available in different durations, ranging from full-day sessions (4 to 7 hours of training input). We also deliver each course to two groups on the same day, which can be challenging for clients who often need to keep services running. Both groups receive 3 hours of training on that day. In addition, we can run the courses as standalone half-day events or bite-sized training events for large groups of 1 to 1.5 hours.