The Conflict Training Company
Specialists in Conflict Training
At The Conflict Training Company, we are dedicated specialists in conflict training, helping organisations master the art of conflict resolution and management since 2007.
Our Story
Born from a pressing need to address customer conflict more effectively, our team of certified conflict management experts has trained over 200,000 professionals across various sectors. We understand that conflict is inevitable, but with the right training, it can become an opportunity for improved customer relationships and happier employees who feel better equipped in their roles.
Our Expertise
Specialised Focus
We exclusively concentrate on conflict training, setting us apart from generic training providers. Our methodologies are built on real-world experience in conflict resolution.
Training Philosophy
Our approach combines practical skills with psychological insights, ensuring participants gain hands-on experience in managing difficult situations.
What Sets Us Apart
- Certified conflict resolution specialists with over 60 years of combined experience
- Bespoke training courses to address your specific organisation’s needs
- Practical, scenario-based learning approaches
- Professional resources for all participants
- Courses incorporate proven conflict management skills
- Interactive and fun training
- Accredited certificates of completion for all delegates
- Face-to-face, in-house courses at your venue or E-learning options available
Our Impact
Our training commissioners satisfaction rate stands at 93%, with 95% reporting that they would recommend our training to other organisations.
Our Team
Our expert team of conflict specialists cover the UK, from Scotland to London, with a wide range of backgrounds and experiences that your employees will be able to relate to. Approachable, fun and highly experienced in dealing with conflict in a wide range of scenarios you can be sure your team will walk away filled with confidence and enthusiasm in their newly learnt conflict management skills.
Our Commitment
We believe in creating lasting change through effective conflict management training. From training resources for your staff, to regular articles on conflict management topics and e-learning courses for your remote workers, you will soon see why we are the chosen specialist trainers for so many companies across the UK.
Get Started
Ready to transform how your organisation handles customer conflict? Contact us to discuss your specific needs or schedule a consultation with one of our conflict training specialists, or get a quick quote today.
Nationally Accredited Training
The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM) and the UK CPD Standards Office. An approved
member of the UKGDPR verification register.
Looking for bespoke managing conflict training?
As a specialist provider for over 17 years, we are able to provide a bespoke and
accredited course for your group. Prior to the training we seek to establish the
training needs of your group, regarding the conflict and challenging situations they
need to manage. The training materials we deliver are based on the bespoke
training goals of your group.
Engaging conflict management training
Conflict Training Company courses are highly participative workshops. Those taking part have a real opportunity to explore how they personally respond to conflict and practise their skills during individual and group exercises. We also promise some fun and lots of enthusiasm on all of our conflict management training courses.
How we deliver our conflict management courses?
We are flexible and aim to meet the needs of your organisation through direct training delivery, UK wide, at your venue, and by using a combination of our blended learning options.
Certification and materials
Comprehensive notes are provided on all of our conflict management training courses and an accreditated certificate.