A very big thank you to the trainers who came out to deliver the training course to the team in both London and Birmingham. The feedback received from all those who attend the training was nothing but positive, full of praise on the delivery and how the trainers made sure to engage everyone which encouraged a lot of them to open up honestly about the challenges they face daily dealing with conflict.”
I have completed the feedback form provided however, I just wanted to emphasise how amazing his delivery was. Having completed many courses over the last 10 years in various roles this is one of, if not the best courses I have ever attended.
It is refreshing to have staff training that goes way beyond expectations. I have had 100% positive feedback from our team about the trainer and the course content, and from my perspective the multiple sessions were very straightforward to arrange. I felt that the sessions were great value per head, given the confidence boost it has given our team, and all businesses should consider it for their staff.
Great content and the structure. Presented really well, great activities to break up the time. Thank you it was fantastic.
I have had very good feedback from all those that attended the course. The course will have given our employees confidence in dealing with conflict situations, in particular for the employee who was looking for direct support in dealing with challenging customers.
“Ever since my first contact, the Conflict Training Company have proved extremely helpful, flexible and efficient in providing courses for our Restaurant Managers across the country. The feedback from managers has been very positive, it has encouraged them to think very differently about how they approach potentially violent situations and how they lead the way with their teams. The trainer has educated us beautifully in our legal responsibilities whilst still focusing on maintaining a calm environment and great customer service, not an easy balance. This is a great working partnership and I would thoroughly recommend these guys”
"The training was well presented and paced. The trainer made great efforts to get everyone involved. He ensured that people understood individual topics before moving on. His knowledge of the course subject was extensive, but he was open to suggestions and feedback to make future presentations better. He was able to provide us with numerous examples and situations to relay to ensure that the training we deliver is smooth and we have enough resources to call upon"
"The Conflict Training Company kept us fully engaged; all came away with a toolkit of useful techniques to avoid conflict in difficult situations in work and in our personal lives. I would commend this training to all."
“Our team members are often required to attend local planning consultation meetings. There is always the potential for some conflict to emerge. We chose the Conflict Training company to support our team and ensure they can manage conflict if it arises. The feedback from participants was great – they enjoyed the trainer’s relaxed style and the way he engaged with everyone in the room. It was a high interactive session. I would definitely recommend the Conflict Training Company”
“The Conflict Training Company have been fantastic in ensuring the courses are adapted to meet our ever-changing business needs. It has been a pleasure to start to work with the company from course administration and logistics through to the actual training, everything always runs smoothly. The Company has been a great fit within the business. The courses were originally difficult to fill but we are now seeing fully booked sessions across our UK regional offices”
“We have worked with The Conflict Training Company for several years now, where they have delivered 'difficult situations' training to our workforce. Their trainers know their content and were able to adapt their delivery to suit the needs of the group. Post training, we always survey delegates, and the training delivered received some of the best, most consistent Net Promoter Scores I have ever seen for a training programme”
“The trainer was amazing honestly; I made my staff come in on a Saturday and they said it didn’t feel corporate or boring in any way and they really enjoyed it.”
“We have worked with the Conflict Training Company for a few months now and are seeing an increase in confidence in our customer-facing staff in dealing with angry customers. Our staff enjoy the relaxed but informative approach in the workshops. We recently extended this to our Management Team with a session on managing difficult conversations which managers also found beneficial; we look forward to working with the Conflict Training Company again soon”
