The Trainer delivered a fantastic course. I will be discussing a continued roll out to all customer facing staff with senior management and will hopefully be getting back to you soon with a request to book further courses.
“Staff enjoyed the trainer’s teachings, techniques and anecdotes and more importantly the learning stuck. Staff confidence greatly increased and the handling of conflicts in First Point greatly improved. Considering what was achieved it was excellent value for money in my opinion”. I would not hesitate to employ The Conflict Training Company again."
“The Conflict Training Company are a pleasure to work with from the initial enquiry right the way through to the delivery of the training. We were able to have the sessions tailored to meet our needs held in our workplace exactly when we wanted it. We were sent a Training Needs Analysis Form after booking, where we could add in real life scenarios which were then used as part of the training making it so relevant to our organisation. The trainer was fantastic and provides the training in an engaging and interactive way using his friendly and open manner. We most definitely will be using The Conflict Training Company again.”
“The trainer has the magic touch when it comes to helping colleagues to develop the skills and confidence to have those all-important challenging conversations successfully. I have experienced colleagues recommend this course to others and – there can be no better recommendation than that!”
“The trainer was great to work with and was able to deliver sessions that took into account the wide range of duties our employees undertake. The sessions were well received, providing employees with a better understanding of how to manage and avoid personal safety risks & how to de-escalate conflict. Not only was the course content engaging and interesting, delegates were also supplied with a course workbook which they were able to keep for future reference”
“The Conflict Training Company were able to respond to our need for training in a very short timeline. Staff found the course informative and beneficial in dealing with the different types of calls that they face on a day to day basis. I would have no hesitation in recommending the Conflict Training Company as an effective and efficient training organisation that is able to customise to your needs”
“The Conflict Training Company support our front-line staff in Adult Social Care. The Conflict Training company worked with me to understand the delegates environment and did "discovery" phone calls with identified staff so the programme was tailored to their needs. The result was, I had more than one attendee telling me it was the best training of that type that they had ever attended. Also, the follow up hints-and-tips are invaluable. I have used more than one of them myself. Lastly the Conflict Training Company were willing to listen to ideas and incorporate them into the training. Happy to work with them again”
“We have spent some time looking for a course that could help our waste management operational staff deal with the day to day conflicts that arise, as well as some of the rarer and more significant confrontations. The course that The Conflict Training Company have run for us has proven very beneficial to the staff and has been well received by both frontline staff and supervisors”.
