My staff have definitely found the sessions beneficial so far – so thank you again. Since our session last Wednesday, we have not had any more incidents – which is always a step in the right direction.
Feedback from the delegates who attended has been very positive. In particular, many have commented on how informative and thought-provoking the sessions were and the content very relevant to our business. The dynamic delivery by the trainer was also highly commended. I would be happy to recommend to any prospective clients.
“Many thanks. Everyone is saying they had gained a lot from the training course and I have noticed a difference with them when they are on the phone dealing with difficult phone calls”
“The training on Conflict Management was informative and gave good practical tools to use when dealing with difficult people. The training was well tailored to our requirements. The trainer was enthusiastic and engaging, who used good examples of real-life scenarios to aid learning”
"The Conflict Training Company made a positive effort to address our specific needs and far exceeded our expectations in the training they delivered. Very positive feedback was received by all those who attended the workshops. I would recommend them to any prospective clients"
“The feedback from the whole team has been excellent regarding the content, delivery and practical aspects of the training. Every member of the team has learnt something, and we will utilise the training and information received within our procedures, to enhance team safety and customer service provision”
“All the feedback on this course has been extremely positive. I recently carried out Development reviews with my team and this was noted in each one. Every member of the team advised that they really enjoyed it and have adapted the way they work to manage calls more positively. I also really enjoyed the course and give credit to the trainer who kept the delegates engaged and the course enjoyable”
“The staff who have attended the training have found the sessions very informative and have been able to put the training into practice back in their day jobs. We would recommend the course and the company, and I am sure we will be using them again in the future”
