The feedback from my staff says it all I think, a fantastic bit of training. The trainer’s knowledge and experience of the subject was clear, and his delivery of the course was spot on. Everyone here was very engaged with the course, and I’ve had some great verbal feedback.
This was an excellent training session with knowledgeable presentation. The trainer was knowledgeable and the training in de-escalation techniques was very informative. We have recommended this training to another department within Leicester City Council.
Great communication in getting the course arranged and managing the booking. Really good that the course was tailored to our organisational need. I have also had positive feedback from those that participated in the course and am advised the trainer was very engaging.
“All of the team is actively using the suggestions and some even have notes to remind them on how to handle calls. It was motivational and feedback was very good. We have had a couple of very abusive callers recently but the agents handling these were much better prepared in not taking it personally”
“We have spent some time looking for a course that could help our waste management operational staff deal with the day to day conflicts that arise, as well as some of the rarer and more significant confrontations. The course that The Conflict Training Company have run for us has proven very beneficial to the staff and has been well received by both frontline staff and supervisors”
“The feedback from participants was great – they enjoyed the trainers relaxed style and the way that he engaged with everyone in the room. It was a high interactive session. I would definitely recommend the Conflict Training Company”
“The course was eye-opening and made us look at the situation from a different perspective. The course will help us to take the emotion out of the situation to help us to avoid things getting out of hand. Overall, the course was very useful and provided some good tips”
"Just wanted to say what a brilliant course we attended, everybody really enjoyed it. Everyone went away much better equipped to deal with the everyday problems we get on sites. Thanks again for all your hard work, and well done to everyone on a brilliant day"
