Clear and useful training. I will remember what I have learnt and utilize when necessary. Most of what I learnt I will use daily, even outside work. I would recommend the Conflict Training Company to other organizations; and I have in fact done so already to colleagues and peers.
The conflict management training was fantastic yesterday. The trainer was absolutely brilliant and so engaging. He is clearly extremely knowledgeable about the topic and a natural teacher.
The trainer was fantastic and the team got a lot of practical, applicable strategies that we can use from the day. The trainer responded well to our specific needs, and the questions and scenarios we raised were met with detailed, thoughtful and useful responses. Clear and engaging for the whole session and we had a great time. Thanks so much. This will really help us as we move forward.
The training went really well and the teams found it very useful. It gave them tools to help them deal with difficult challenging visitors. The managers also found it really useful. Will definitely work again with the Conflict Training Company.
We had 110 front of House staff members trained over various days. The feedback has been consistently very good, with the trainer getting very high marks and recognition for making the session engaging and very relevant to their specific roles and situations. This has helped our Front of House staff get some tools and confidence to deal with various challenges they may face. No doubt there will be need for more - in the new season, to make sure any new staff members get the same support. Thank you all.
“Our staff really enjoyed the day. The training was relevant, engaging and well-paced and everyone said they had taken away some useful tips and strategies to use in their Front of House roles”
“The feedback from the group was that they found the course very useful and it reinforced their own thoughts on how you would handle conflict with customers. It also gave them more confidence to handle conflict in the future. The team commented that the length of the course was just right, the content good and the course trainer was very good”
“I just wanted to say a huge THANK YOU for the Conflict Management Training you gave our Foundation Crew last week. I have received some really positive feedback from the team which is fantastic. Some of them have already had conflict to deal with over the weekend and mentioned the training had really helped. I hope to see you again for the next training day for future crew members”
“The Conflict Training Company ran two sessions recently. Everyone attending found the course a very helpful experience. Being both a Theatre and a Visitor Attraction makes the Globe an unusual venue and some of the issues our staff have had to deal with are out of the ordinary. The trainer was able to bring a longer view and a sense of perspective which the delegates said they found very empowering and reassuring”.
“The session was scoped beforehand with specific relevance made to scenarios that were experienced within our business. Delivered by the trainer who engaged the group well from the start, made the session very interactive and relevant to the group. Feedback was that this delivered exactly what they wanted, gave them tips and guidance on how to handle situations and the team are already putting to good use the learning points they took away from the sessions”
