Delivered at your venue or virtually
- De-escalate client conflict
- Improve staff confidence to handle conflict
- Course tailored for your group
Fully Accredited Conflict Training
Testimonials
“The sessions were scoped beforehand with specific relevance made to scenarios that we’re experienced within our business. Courses were then delivered exactly the way we wanted.”
Director of People
Drayton Manor Park
“This is a great working partnership and I would thoroughly recommend these guys.”
Learning and Development Manager
Nando’s
“Great training. Easy to follow. I would recommend this training to give your employees useful tips and the confidence to de-escalate a conflict situation, or prevent one from occurring.”
Health and Safety Manager
Places for People – Central Property Services
92
of clients rated our courses excellent
91
said they felt they have learnt sufficient skills to de-escalate conflict in the future
90
said they felt better equipped to handle their reactions in future conflict situations
After completing this course participants will be empowered to:
- Recognise the factors that cause conflict to escalate so those factors can be managed better
- Maintain composed and in control when responding to conflict and aggression
- Use strategies and tools to manage and reduce customers’ anger
- Turn confrontations into simple conversations
- Use skills to manage words, phrases, and body language to de-escalate the situation
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