Conflict Training Company in Birmingham

Expert Conflict Management & Conflict Resolution Training Courses for Customer-Facing Staff in Birmingham

Conflict Training and Conflict Resolution Courses in Birmingham are provided by our experienced conflict management trainers. Providing the best conflict management training courses tailored to your company’s requirements.

Resolving customer conflict is vital in all customer facing sectors, training staff to manage conflict with confidence, creating better resolutions and happier staff and customers. Our Conflict Management Course Trainers are specialists in training local authorities, charity sectors, housing authorities, and events venues, providing real life exams to your teams, making training interactive and engaging. See our customer feedback to see what our customers say about our conflict training courses.

Organisations The Conflict Training Company Work With Around Birmingham

Why Our Customer Conflict Training is Essential for Customer Facing Staff In Birmingham

Industry-Specific Expertise: Our trainers have extensive experience working with teams and staff in your sector, ensuring bespoke and practical learning.
Customised Solutions: We tailor our training to address the specific conflict challenges faced by your staff, enhancing their ability to handle real-world conflict situations.
Flexible Delivery: Choose from online, in-person, or hybrid formats to suit your operational needs and staff availability.
Immediate Impact: Equip your staff with actionable conflict strategies that can be applied immediately to improve customer interactions and workplace harmony.

Who Will Benefit?

Our conflict resolution training is ideal for:

Housing and Local Authority Staff
Financial Services Personnel
Visitor Experience Teams
Charity Workers
Theatre and Event Staff

Nationally Accredited Training

The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM) and the UK CPD Standards Office. An approved
member of the UKGDPR verification register.

Courses Available

Conflict Management Training Edinburgh, In person Conflict Resolution Training

Key Learning Outcomes

Participants will learn to:

Recognise and de-escalate tense situations with customers
Communicate effectively to prevent misunderstandings
Apply emotional intelligence to foster positive interactions
Implement conflict resolution strategies tailored to diverse customer bases

Course Highlights

Interactive Role-Playing: Engage in realistic scenarios to practice conflict resolution techniques in a safe environment.
Sector-Specific Case Studies: Analyse examples relevant to your industry to understand best practices.
Accredited and Certified

Course Locations

Courses can be held at your venue in and around Birmingham or virtually, enabling full participation by delegates. For those that need it we also provide e-learning courses.

Get In Touch Now

Training Commissioners give us the following feedback 2 weeks after our training has taken place.

98.50

Commissioners rate our courses out of 100%.

95.2

Satisfied with our communication and organisation of the course.

Would recommend The Conflict Training Company.

Our Testimonials

Here’s what our clients have to say about our conflict management training courses:

“This is a great working partnership and I would thoroughly recommend these guys.”
Learning and Development ManagerNando’s

“The sessions were scoped beforehand with specific relevance made to scenarios that were experienced within our business. Feedback was that this delivered exactly what they wanted”
Director of PeopleDrayton Manor Park

“I would recommend this course to others, engaged my attention and maintained it all day. Trainer had excellent knowledge of the subject”
Learning and Development ManagerThe AA

“Due to the great feedback from the hospices, we are potentially looking to roll out not only to the hospices but also to our community nursing service, retail and fundraising teams”
Health and Safety ManagerMarie Curie Hospice

“Just wanted to say thank you to The Conflict Training Company for our conflict call handling training. Would definitely recommend this course and am looking forward to the next one”
Investigations Team LeaderThe Ombudsman Services

“I wouldn't hesitate to use The Conflict Training Company again and feel that my employees gained a great deal from the training days including how to react when coming face to face with guest complaints”
Training ManagerCoombe Abbey Hotel

“I can’t thank you enough for the delivery of the conflict resolution training. I will be very happy to pass on your details and recommend you as a really positive, direct and engaging training company”
Primary Care Development ManagerWigan Borough Clinical Commissioning Group

“Great training. Easy to follow. I would recommend this training to give your employees useful tips and the confidence to deescalate a conflict situation, or prevent one occurring”
Health and Safety ManagerPlaces for People – Central Property Services

“I would recommend the Conflict Training Company to anyone who has staff on the front line”
Service Delivery ManagerTaunton Deane Borough Council

Enroll Your Team Today

Join the many Birmingham based organisations that have transformed their customer service experience with our expert conflict resolution training.