Managing Challenging Telephone Calls Course - The Conflict Training Company

Managing Challenging Telephone Calls Course

Current Status
Not Enrolled
Price
£25+VAT
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Welcome to your Managing Challenging Telephone Calls Course

Ratings and Reviews

4.8
Avg. Rating
22 Ratings
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18
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What's your experience? We'd love to know!
Dale James
Posted 2 days ago
CONTROL

lIKED THE DIRECTION OF THE COURSE, YOU CAN'T ALWAYS CONTROL THE OTHER PERSON BUT YOU CAN CONTROL YOUR OWN REACTIONS

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Dee Enilolobo
Posted 1 week ago
Helpful

informative and helpful

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Michelle Libby
Posted 3 weeks ago
Very Informative and Helpful

I found this course to be 100% informative and very helpful, I have taken much from this which can be used in my working life but also my personal life too. Thank you 🙂

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Aneta Dec-Ali
Posted 4 weeks ago
Very informative

Curse is very informative and helpful. Definitely worth the money.

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Ange Bledoun
Posted 1 month ago
User friendly

I like how easy it was to follow the course which made it easier to take in the information.

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Graham Duffey
Posted 1 month ago
Great course

While I'd consider most of the content to be a description of common sense strategies for dealing with challenging telephone calls, there were some tips that I wouldn't have thought of (e.g. controlling breathing to slow down speech and maintain a calm demeanour) that I understand to be useful (if subtle) methods of handling difficult calls successfully.

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Matthew Williams
Posted 1 month ago
helpful to me

Short telephone conversations are a big part of my job so this was especially helpful to me.

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Beau Lions
Posted 2 months ago
Good quality course

the videos were helpful and made me think

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Bradley Dowse
Posted 2 months ago
How to effectively handle calls

I found the content very useful, including the tips concerning effective listening and call handling.

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Gary Lynch
Posted 2 months ago
Recommended

100% for everything,

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What's your experience? We'd love to know!