lIKED THE DIRECTION OF THE COURSE, YOU CAN'T ALWAYS CONTROL THE OTHER PERSON BUT YOU CAN CONTROL YOUR OWN REACTIONS

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informative and helpful

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I found this course to be 100% informative and very helpful, I have taken much from this which can be used in my working life but also my personal life too. Thank you 🙂

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Curse is very informative and helpful. Definitely worth the money.

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I like how easy it was to follow the course which made it easier to take in the information.

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While I'd consider most of the content to be a description of common sense strategies for dealing with challenging telephone calls, there were some tips that I wouldn't have thought of (e.g. controlling breathing to slow down speech and maintain a calm demeanour) that I understand to be useful (if subtle) methods of handling difficult calls successfully.

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Short telephone conversations are a big part of my job so this was especially helpful to me.

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the videos were helpful and made me think

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I found the content very useful, including the tips concerning effective listening and call handling.

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100% for everything,

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