Surprisingly thorough. Included a great deal of useful, practical, content. I wrote eight pages of notes! I'm very hopeful that it will help me in my role.

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Should help me to handle our angry customers.

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This course was just I've been looking for, I needed something I could do when I had some spare time. Will be encouraging the rest of our team to do it too.

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Really useful information, the videos and voiceovers really made it more interactive. Would definitely recommend it.

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I thoroughly enjoyed this course, it was simple to navigate and I learnt a lot of useful tips to help me in my role. Thank you!

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