Conflict Management and Resolution E-Learning Course
This conflict management e-learning training course is developed for individuals and teams who wish to solve conflict in a constructive way and prevent conflict from escalating.
Applicable to any customer conflict situation, you will learn to maintain composure and stay in control, improve verbal and non-verbal communication, structure and control challenging situations and use strategies to de-escalate conflict.
Upon completing this online conflict management course, you can expect to recognise the root causes of conflict and how it escalates and have skills to de-escalate angry and challenging customers.
You will learn how to:
Maintain composure and stay in control
Improve verbal and non-verbal communication
Manage emotions during heated conversations
Structure and control challenging situations
Use insights and strategies to de-escalate conflict
Deal with criticism or personal comments from the client
Manage abusive behaviour
Turn potential confrontations into straight forward conversations
eLearning
- For myself
- For a group
- Fully accredited
- Learn when you like
- Immediate certificate on completion
- Full audio voiceover option
- Free assessment retakes
- 1 to 1.5 hours maximum
- One learner per course
- Fully accredited
- Full audio voiceover
- Track progress function
- Bulk discounts from 15 learners upwards (10%)
- Pay by invoice with 30 days credit terms (10 Courses plus)
- Fully SCORM file compatible
Bulk Orders
For 10% discount on orders of 15 courses or more
– use code Conflict10
For 20% discount on orders of 40 courses or more
– use code Conflict20
To pay by invoice for a group booking, please email your booking request to courses@conflict-training.co.uk
Accreditations
Conflict Management Training – Modules |
Training Content |
| Understanding conflict definitions |
It is important to define and understand the key elements that exist in a conflict that drives escalation, so you can manage them as they arise.
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| How to manage your response to conflict |
Being able to manage your own reactions is essential for staying in control and managing conflict effectively.
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| Conflict Management De-escalation Strategies | Conflict management and de-escalation strategies are aimed at addressing disagreements, reducing tension, and moving a challenging conversation from a state of confrontation to easier conversation.
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| Managing aggression and abuse |
Customer aggression can arise as a response to their stress, frustration, or inability to control their own emotions. Our focus is on how you manage your own responses at that stage and handle the customer’s reaction professionally.
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We have run E-learning Conflict Courses for thousands of learners for private and public sector organisations.
The majority give us 10 out of 10 for overall course rating.
92
of clients rated our courses excellent
91
said they felt they have learnt sufficient skills to de-escalate conflict in the future
90
said they felt better equipped to handle their reactions in future conflict situations
Specialist E-learning Conflict Resolution Courses
This Online Conflict Management Training Course from The Conflict Training Company is based on our work from over 16 years as a training specialist in supporting individuals and organisations to manage conflict. Supported by custom made videos and audio clips this Online Course is designed to enhance your learning throughout.
The insights and strategies you will learn have supported thousands of employees in many of the major public and private sector organisations throughout the UK and Ireland.
Although the key benefits of this conflict management training course will assist you to manage client conflict the skills learnt on this E learning Conflict Management Course can be applied to any conflict situation you are likely to face.
Online Learning Accreditation
You can learn at your own pace and can access the Online Course 24 hours a day. Passing our Online Course assessment means instant access to your accredited certificate. A fast track route to qualification.
If you are buying for your teams, we provide monthly reports on how everyone is progressing so you can track your spend and qualification rates.
Each E-learning Conflict Management Course is accredited by the Institute of Conflict Management, who set the standards for the management of conflict and safety in the workplace.