Personal Safety E-Learning Course
This e-learning course is designed to enable you to evaluate risks to your personal safety and manage those risks when working with angry, aggressive, or threatening clients.
This course will also equip you to understand, control and manage challenging situations and build your confidence to deal effectively with conflict.
The unique insights and strategies you will learn on this course are developed from our 17 years as a specialist provider of Personal Safety and Conflict Management training courses to over 50,000 participants.
You will learn how to:
Understand the law in relation to managing threatening or potentially violent clients
Identify, assess, and manage risks
Implement different approaches to managing high-risk situations
Use your body language and positioning to stay safe
Close unproductive calls effectively
Understand the nature of conflict and how it can escalate
Use key strategies to manage angry and aggressive clients
eLearning
- For myself
- For a group
- Fully accredited
- Learn when you like
- Immediate certificate on completion
- Full audio voiceover option
- Free assessment retakes
- 1 to 1.5 hours maximum
- One learner per course
- Fully accredited
- Full audio voiceover
- Track progress function
- Bulk discounts from 15 learners upwards (10%)
- Pay by invoice with 30 days credit terms (10 Courses plus)
- Fully SCORM file compatible
Bulk Orders
For 10% discount on orders of 15 courses or more
– use code Conflict10
For 20% discount on orders of 40 courses or more
– use code Conflict20
To pay by invoice for a group booking, please email your booking request to courses@conflict-training.co.uk
Accreditations
Personal Safety Training – Modules |
Training Content |
| Your legal position when managing aggressive situations | Understanding:
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| Assessing and managing risks to your personal safety | Understanding:
Managing:
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| Managing high-risk situations | Understanding:
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| Managing aggressive behaviour |
Understanding:
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| Course summary |
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Do your staff face these challenges in their roles
- Verbal Abuse
- Physical Abuse
- Threatening behaviour and intimidation
Employees can regularly face these issues when dealing with the public, whether that is in their working environment or office or lone working, potentially visiting customers in their own homes. Giving your staff knowledge of how to identify potential or escalating conflict and the skills to handle these situations and maintain their personal safety, empowers staff, giving them confidence and reducing the risk of harm and conflict escalating.
Personal safety training for customer-facing staff or lone workers should always be in conjunction with a Risk assessment for potential situations, giving employees further resources and procedures to follow if the need arises.
Additional benefits of providing personal safety awareness training to staff
- Reduce workplace incidents and accidents as a result of customer conflict.
- Increase staff morale and satisfaction, improve team work and collaboration.
- Comply with health and safety legal obligations, avoiding risk of fines or further legalities.
- Improve customer satisfaction levels.
We have run E-learning Conflict Courses for thousands of learners for private and public sector organisations.
The majority give us 10 out of 10 for overall course rating.
92
of clients rated our courses excellent
91
said they felt they have learnt sufficient skills to de-escalate conflict in the future
90
said they felt better equipped to handle their reactions in future conflict situations
Specialist E-learning Conflict Courses
This Online Conflict Management Training Course from The Conflict Training Company is based on our work from over 16 years as a training specialist in supporting individuals and organisations to manage conflict. Supported by custom made videos and audio clips this Online Course is designed to enhance your learning throughout.
The insights and strategies you will learn have supported thousands of employees in many of the major public and private sector organisations throughout the UK and Ireland.
Although the key benefits of this conflict management training course will assist you to manage client conflict the skills learnt on this E-learning Conflict Management Course can be applied to any conflict situation you are likely to face.
Online Learning Accreditation
You can learn at your own pace and can access the Online Course 24 hours a day. Passing our Online Course assessment means instant access to your accredited certificate. A fast track route to qualification.
If you are buying for your teams, we provide monthly reports on how everyone is progressing so you can track your spend and qualification rates.
Each E-learning Conflict Management Course is accredited by the Institute of Conflict Management, who set the standards for the management of conflict and safety in the workplace.