Conflict Resolution Training Delivered at Your Venue or Virtually Via Teams
Conflict Resolution Training Course Overview
In this conflict resolution course, delegates will learn vital conflict resolution skills, including how to deal with aggression and anger. Managing conflict is a vital skill for all companies, regardless of size. The ultimate goal is to restore and maintain positive customer relationships by regaining a level of harmony and agreement with customers, transforming confrontational situations like product returns or service complaints into opportunities for customer satisfaction and loyalty.
Delegates will also learn the essential skills of de-escalation vital to calming situations quickly.
Our accredited and bespoke courses, run by experienced conflict resolution experts, will empower your employees to handle conflict confidently.
Failing to provide conflict resolution training for customer-facing staff can result in serious consequences, from decreased staff morale and increased absenteeism to significant financial impacts and reduced customer satisfaction. This training is a strategic investment that protects staff and customers while driving business growth through improved service delivery and enhanced organisational reputation.
With 17 years of providing specialist conflict resolution courses, our interactive training courses are available to be held at your venue or virtually.
Who is this course for?
Any customer-facing staff that have to handle conflict as part of their role will benefit from this training in conflict resolution. This course empowers staff to deal with challenging behaviour and create a positive outcome. Public or private sector employees will benefit from conflict resolution training.
- Commercial organisations
- Housing
- GP Surgeries
- Local Government
- Charities
- Education
- Hospitality
- Visitor Attractions
- Theatres
- Transport
- Construction
Nationally Accredited Training
The Conflict Training Company’s courses are accredited by the Institute of
Conflic Management (ICM) and the UK CPD Standards Office. An approved
member of the UKGDPR verification register.
What is included in this Conflict Resolution Training Course
Learn how to
- De-escalate conflict and aggression
- Manage intoxicated clients
- Maintain composure in challenging situations
- Deal with abusive behaviour
- Create positive outcomes
- Avoid common pitfalls
- Improve listening skills with proven techniques
- Recognise the stages of conflict escalation
- Manage different personalities
- Read body language
- Structure difficult conversations
- Manage your verbal communication, utilising tone, words and phrases
Courses are interactive and enable all delegates to practice bespoke scenarios, putting their new skills into practice, compounding their learning.
Hands on experience
Our highly participative courses provide delegates with a real opportunity to explore how they respond to conflict and practice their new found skills during individual and group exercises. We also promise some fun and lots of enthusiasm.
All delegates walk away with
- Accredited Course Certificate
- Comprehensive workbook with detailed notes
- Confidence to manage customer conflict effectively
Course Location and delivery options
Our Conflict Resolution Trainers are available to provide insightful actionable training to your employees across the UK. From London to Edinburgh our conflict trainers are on hand for interactive training to empower your teams.
Would you prefer a live online course instead of face to face? Our experienced conflict trainers can provide this essential training live via teams if required, ensuring nobody needs to miss out no matter where they are.
- Onsite at your premises or a venue of your choice across the UK or Virtually.
- Flexible delivery time frames to suit the needs of your organising
Engaging courses, empowered employees
Conflict resolution training equips staff with essential skills to navigate and resolve customer conflict effectively.
Here is what others say about our courses.
Looking for an E-Learning Version of this Course?
Training Commissioners give us the following feedback 2 weeks after our training has taken place.
98.50
Commissioners rate our courses out of 100%.
95.2
Satisfied with our communication and organisation of the course.
92
Would recommend The Conflict Training Company.
Our Testimonials
Here’s what our clients have to say about our conflict management training courses: