Managing Challenging Phone Calls E-Learning Course
This e-learning phone training course will build your skills and confidence to control and manage challenging telephone calls to achieve better outcomes. The insights and strategies learnt will enable you to turn potential confrontations into more effective conversations.
For over 16 years we have specialised in Conflict Management Training Courses and have trained over 50,000 participants.
Using a range of custom-made videos, audio clips, exercises and presentations, we provide an interactive and enjoyable learning experience.
You will learn how to:
Stay in control no matter how challenging a call becomes
Use strategies to control and de-escalate challenging calls
Manage your own reactions and responses to a client’s anger
Deal with any criticism and personal comments from client
Close unproductive calls effectively
Manage any challenging and abusive behaviour
Employ strategies to manage the impact of challenging phone calls
eLearning
- For myself
- For a group
- Fully accredited
- Learn when you like
- Immediate certificate on completion
- Full audio voiceover option
- Free assessment retakes
- 1 to 1.5 hours maximum
- One learner per course
- Fully accredited
- Full audio voiceover
- Track progress function
- Bulk discounts from 15 learners upwards (10%)
- Pay by invoice with 30 days credit terms (10 Courses plus)
- Fully SCORM file compatible
Bulk Orders
For 10% discount on orders of 15 courses or more
– use code Conflict10
For 20% discount on orders of 40 courses or more
– use code Conflict20
To pay by invoice for a group booking, please email your booking request to courses@conflict-training.co.uk
Accreditations
Managing Challenging Phone Calls E learning Course – Modules |
Training Content |
| The challenges of communicating by phone | Understanding:
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| Understanding conflict and anger | Understanding:
Managing:
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| Strategies to control and manage calls effectively | How to:
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| Managing aggression and abuse over the phone |
Understanding:
How to use:
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| Course summary |
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We have run E learning Conflict Courses for thousands of learners for private and public sector organisations.
The majority give us 10 out of 10 for overall course rating.
92
of clients rated our courses excellent
91
said they felt they have learnt sufficient skills to de-escalate conflict in the future
90
said they felt better equipped to handle their reactions in future conflict situations
Specialist E-learning Conflict Courses
This Online Conflict Management Training Course from The Conflict Training Company is based on our work from over 16 years as a training specialist in supporting individuals and organisations to manage conflict. Supported by custom made videos and audio clips this Online Course is designed to enhance your learning throughout.
The insights and strategies you will learn have supported thousands of employees in many of the major public and private sector organisations throughout the UK and Ireland.
Although the key benefits of this conflict management training course will assist you to manage client conflict the skills learnt on this E-learning Conflict Management Course can be applied to any conflict situation you are likely to face.
Online Learning Accreditation
You can learn at your own pace and can access the Online Course 24 hours a day. Passing our Online Course assessment means instant access to your accredited certificate. A fast track route to qualification.
If you are buying for your teams, we provide monthly reports on how everyone is progressing so you can track your spend and qualification rates.
Each E-learning Conflict Management Course is accredited by the Institute of Conflict Management, who set the standards for the management of conflict and safety in the workplace.