Managing Challenging Phone Calls Course
£25.00
Conflict with clients over the phone is challenging as both sides only have their words and tone of voice to influence the conversation. This Managing Challenging Phone Calls course will help you manage your words and tone of voice to minimise the tension and conflict in each challenging phone call. The course will also enhance your skills and confidence to control and manage each call to achieve better customer outcomes. The insights and strategies learnt will enable you to turn potential confrontations into more effective conversations.
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