The client’s behaviour and responses are, often consciously or subconsciously, directed at trying to control the call and de-stabilise you. Their aim being to de-stabilise you enough to get what they want.
In this course, you will learn powerful insights and strategies to enable you to take control of the conversation and manage challenging calls effectively.
I am sure you don’t mind having to discuss difficult issues with clients, but wouldn’t it be a lot easier if you knew how to take control and avoid the conflict escalating?
We will also introduce you to professional strategies to enable you to de-escalate the situation and turn potential confrontations into straightforward conversations.