Our Specialist Online Conflict Courses

Certification on completion

Fully accredited training courses

Over 50,000 people trained

Bulk discounts available on all courses

Which of these describes your training need best?

I would like to de-escalate conflict with challenging and angry clients face to face.

Conflict Management & Resolution Course

For individuals and teams who experience conflict with customers or others.

£25

+VAT

1.5 to 2

hours

Buy Now

Managing Challenging Phone Calls Course

For individuals and teams who deal with challenging or angry telephone calls.

£25

+VAT

1.5 to 2

hours

Buy Now

Personal Safety Awareness Course

For individuals and teams who work with aggressive or threatening customers.

£25

+VAT

1.5 to 2

hours

Buy Now

Bulk Orders

For 10% discount on orders of 15 courses or more – use code Conflict10

For 20% discount on orders of 40 courses or more – use code Conflict20

Accreditation and Certification

After successfully completing the course assessment you will receive a quality assured certificate. The certificate can be downloaded immediately when the assessment has been successfully completed. The course is accredited by the Institute of Conflict Management and the UK Continuous Professional Development Standards Office.

Here’s what our customers have to say

Dale James

Posted 2 days ago

CONTROL

lIKED THE DIRECTION OF THE COURSE, YOU CAN'T ALWAYS CONTROL THE OTHER PERSON BUT YOU CAN CONTROL YOUR OWN REACTIONS

Dee Enilolobo

Posted 1 week ago

Helpful

informative and helpful

Andrius Vaiciulis

Posted 2 weeks ago

Helpful

Hope they fixed his car

Susan Smith

Posted 2 weeks ago

How to de-escalate potentially aggressive interactions with clients.

I found the course easy to follow with common sense solutions.

Shaun Brown

Posted 2 weeks ago

Informative

Good

Michelle Libby

Posted 3 weeks ago

Very Informative and Helpful

I found this course to be 100% informative and very helpful, I have taken much from this which can be used in my working life but also my personal life too. Thank you 🙂

Aneta Dec-Ali

Posted 4 weeks ago

Very informative

Curse is very informative and helpful. Definitely worth the money.

Ange Bledoun

Posted 1 month ago

User friendly

I like how easy it was to follow the course which made it easier to take in the information.

Graham Duffey

Posted 1 month ago

Great course

While I'd consider most of the content to be a description of common sense strategies for dealing with challenging telephone calls, there were some tips that I wouldn't have thought of (e.g. controlling breathing to slow down speech and maintain a calm demeanour) that I understand to be useful (if subtle) methods of handling difficult calls successfully.

Tony Cross

Posted 1 month ago

Interesting

Good

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We have run Nationally Accredited Training Courses for thousands of learners for private and public sector organisations.

The majority give us 10 out of 10 for overall course rating.

of clients rated our courses excellent

said they felt they have learnt sufficient skills to de-escalate conflict in the future

said they felt better equipped to handle their reactions in future conflict situations

Specialist Online Conflict Courses

This Online Conflict Course from The Conflict Training Company is based on our work from over 16 years as a training specialist in supporting individuals and organisations to manage conflict. Supported by custom made videos and audio clips this Online Course is designed to enhance your learning throughout.

The insights and strategies you will learn have supported thousands of employees in many of the major public and private sector organisations throughout the UK and Ireland.

Although the key benefits of the course will assist you to manage client conflict the skills learnt on this Online Course can be applied to any conflict situation you are likely to face.

Online Learning Accreditation

You can learn at your own pace and can access the Online Course 24 hours a day. Passing our Online Course assessment means instant access to your accredited certificate. A fast track route to qualification.

If you are buying for your teams, we provide monthly reports on how everyone is progressing so you can track your spend and qualification rates.

Each Online Course is accredited by the Institute of Conflict Management, who set the standards for the management of conflict and safety in the workplace. It is also accredited by the CPD UK Standards Office, who promote excellence in Continued Professional Development.

The Conflict Training Company

We successfully provide Conflict Management and Personal Safety solutions to hundreds of private and public sector organisations. Please get in touch to discuss your requirements and we will do all we can to meet your training needs.

0800 3029262

courses@conflict-training.co.uk

Our Specialist Online Conflict Courses

Which of these describes your training need best?

I would like to de-escalate conflict with challenging and angry clients face to face.

Conflict Management & Resolution Course

For individuals and teams who experience conflict with customers or others.

£25

+VAT

1.5 to 2

hours

I would like to de-escalate challenging telephone calls with angry or upset callers.

Managing Challenging Phone Calls Course

For individuals and teams who deal with challenging or angry telephone calls.

£25

+VAT

1.5 to 2

hours

I would like to better manage clients who get aggressive and threatening.

Personal Safety Awareness Course

For individuals and teams who work with aggressive or threatening customers.

£25

+VAT

1.5 to 2

hours

Bulk Orders

Accreditation and Certification

Here’s what our customers have to say

We have run Nationally Accredited Training Courses for thousands of learners for private and public sector organisations.

Specialist Online Conflict Courses

Online Learning Accreditation

The Conflict Training Company