Our Specialist Online Conflict Courses

Certification on completion

Fully accredited training courses

Over 50,000 people trained

Bulk discounts available on all courses

Which of these describes your training need best?

I would like to de-escalate conflict with challenging and angry clients face to face.

Conflict Management & Resolution Course

For individuals and teams who experience conflict with customers or others.

£25

+VAT

1.5 to 2

hours

I would like to de-escalate challenging telephone calls with angry or upset callers.

Managing Challenging Phone Calls Course

For individuals and teams who deal with challenging or angry telephone calls.

£25

+VAT

1.5 to 2

hours

I would like to better manage clients who get aggressive and threatening.

Personal Safety Awareness Course

For individuals and teams who work with aggressive or threatening customers.

£25

+VAT

1.5 to 2

hours

Bulk Orders

For 10% discount on orders of 15 courses or more – use code Conflict10

For 20% discount on orders of 40 courses or more – use code Conflict20

Accreditation and Certification

After successfully completing the course assessment you will receive a quality assured certificate. The certificate can be downloaded immediately when the assessment has been successfully completed. The course is accredited by the Institute of Conflict Management and the UK Continuous Professional Development Standards Office.

Here’s what our customers have to say

Dale James
Posted 2 days ago
CONTROL

lIKED THE DIRECTION OF THE COURSE, YOU CAN'T ALWAYS CONTROL THE OTHER PERSON BUT YOU CAN CONTROL YOUR OWN REACTIONS

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Dee Enilolobo
Posted 1 week ago
Helpful

informative and helpful

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Andrius Vaiciulis
Posted 2 weeks ago
Helpful

Hope they fixed his car

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Susan Smith
Posted 2 weeks ago
How to de-escalate potentially aggressive interactions with clients.

I found the course easy to follow with common sense solutions.

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Shaun Brown
Posted 2 weeks ago
Informative

Good

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Michelle Libby
Posted 3 weeks ago
Very Informative and Helpful

I found this course to be 100% informative and very helpful, I have taken much from this which can be used in my working life but also my personal life too. Thank you 🙂

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Aneta Dec-Ali
Posted 4 weeks ago
Very informative

Curse is very informative and helpful. Definitely worth the money.

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Ange Bledoun
Posted 1 month ago
User friendly

I like how easy it was to follow the course which made it easier to take in the information.

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Graham Duffey
Posted 1 month ago
Great course

While I'd consider most of the content to be a description of common sense strategies for dealing with challenging telephone calls, there were some tips that I wouldn't have thought of (e.g. controlling breathing to slow down speech and maintain a calm demeanour) that I understand to be useful (if subtle) methods of handling difficult calls successfully.

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Tony Cross
Posted 1 month ago
Interesting

Good

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