We recognise that different job roles carry different levels of risk but an aggressive situation or risk can arise instantly in any occupation.
The aim of this course is to prepare you for such a situation at work or in a private capacity.
Our aim is to enable you to make informed decisions about the actions to take when faced with an aggressive or potentially violent situation. It is essential to understand what you are required to do (and not to do) from a legal perspective if faced with an aggressive client.
You will also learn powerful insights and strategies to enable you to assess and manage your own safety and to de-escalate aggressive situations.
We will also introduce you to effective strategies to enable you to de-escalate a situation and turn potential confrontations into straightforward conversations.