We do not know her exact thoughts and beliefs about the situation.
However, she does not appear to be concerned. Her thoughts and beliefs ‘telling’ her she is safe might be:
‘I’ve handled this situation many times’
‘Don’t have a go at me, it’s not my problem’
‘Taking risks is just part of the job’
‘It won’t happen to me’
‘People get angry, but they wouldn’t hit me’
‘I’ve always got my phone so I can call for help’
‘I’m expected to say that to visitors’
As you are managing a situation stay aware of the human factors that might potentially lead you to compromise your safety. For example, take a moment to notice if your work pressures are on your mind or you are making assumptions about a situation that might blunt your perception of risk.
Reflect for a moment about any thoughts or beliefs about situations or clients you work with, that might lead you to take more risks than you should.