The client’s behaviour and responses are, often subconsciously, directed at trying to force you to give in.
In this course you will learn powerful insights and strategies to enable you to manage your own response to angry and aggressive clients.
We will also introduce you to effective insights and strategies to enable you to de-escalate the client and turn potential confrontations into straight forward conversations.
I am sure you don’t mind having to discuss difficult issues with clients, but wouldn’t it be a lot easier if you knew how to take the forceful behaviours out of the conversation?
Please play the video above.
If some of your client conversations sound anything like this, we can dramatically improve the quality of those interactions.